Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Fiona Dunmore

Payroll manager · 201-500 employees · Engineering

LinkedIn verifiedUnited Kingdom

4.0

3 Jun 2026

Incredible value for the features

The AI assistant and analytics arrive cheaper than rivals reserve them. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months20 found this helpful

Thomas Osei

HR manager · 51-200 employees · Construction

United Kingdom

4.0

25 May 2026

Customises to your process

If you already use Zoho the other apps just connect, and the functionality per pound genuinely undercuts the big names. Support on the lower tiers is lighter, but we live with it.

Pros

If you already use Zoho the other apps just connect.

Cons

Support on the lower tiers is lighter.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years38 found this helpful

Helen Cavendish

Operations manager · 201-500 employees · Accounting

United Kingdom

4.0

5 May 2026

Incredible value for the features

The customisation let us shape it to our exact process. Only real gripe is that support on the lower tiers is lighter.

Pros

The customisation let us shape it to our exact process.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years18 found this helpful

Helen Sinclair

Head of finance · 501-1000 employees · Legal services

United Kingdom

4.0

2 May 2026

Deep CRM without the price

The AI assistant and analytics arrive cheaper than rivals reserve them. Only real gripe is that support on the lower tiers is lighter.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months16 found this helpful

Rachel Pemberton

Finance manager · 51-200 employees · Veterinary

LinkedIn verifiedUnited Kingdom

4.0

1 May 2026

Customises to your process

The AI assistant and analytics arrive cheaper than rivals reserve them. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years37 found this helpful

Peter Nasir

Bookkeeper · 1-10 employees · Healthcare

United Kingdom

5.0

28 Apr 2026

Powerful, takes setup

The AI assistant and analytics arrive cheaper than rivals reserve them, and the customisation let us shape it to our exact process. No complaints so far.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months5 found this helpful

Sarah Middleton

Financial controller · 51-200 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

5.0

24 Apr 2026

Deep CRM without the price

If you already use Zoho the other apps just connect, and the AI assistant and analytics arrive cheaper than rivals reserve them. No complaints so far.

Pros

If you already use Zoho the other apps just connect.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months

Freya Hargreaves

Founder · 11-50 employees · Logistics and transport

United Kingdom

5.0

24 Apr 2026

Deep CRM without the price

The functionality per pound genuinely undercuts the big names, and the customisation let us shape it to our exact process. No complaints so far.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months18 found this helpful

Thomas Vaughan

Owner · 1-10 employees · Legal services

United Kingdom

3.0

23 Apr 2026

Deep CRM without the price

The free edition covered our first few users at no cost. That said, the upgrade path nudges you toward the full Zoho One bundle and support on the lower tiers is lighter.

Pros

The free edition covered our first few users at no cost.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months2 found this helpful

Amy Mackenzie

Founder · 1-10 employees · Food and beverage

United Kingdom

4.0

16 Apr 2026

Deep CRM without the price

The functionality per pound genuinely undercuts the big names, and if you already use Zoho the other apps just connect. The breadth takes real thought to configure well, but we live with it.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 3.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years14 found this helpful