Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Priya Colquhoun

Director · 11-50 employees · Logistics and transport

United Kingdom

5.0

8 Jul 2026

Great if you are in the Zoho world

The AI assistant and analytics arrive cheaper than rivals reserve them. The functionality per pound genuinely undercuts the big names.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years10 found this helpful

Robert Sinclair

Sole trader · 1-10 employees · Wholesale

United Kingdom

4.0

27 Jun 2026

Undercuts the big names

If you already use Zoho the other apps just connect. Only real gripe is that the upgrade path nudges you toward the full Zoho One bundle.

Pros

If you already use Zoho the other apps just connect.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years16 found this helpful

Christopher Bramley

Practice manager · 1-10 employees · Veterinary

United Kingdom

3.0

27 Jun 2026

Great if you are in the Zoho world

The free edition covered our first few users at no cost. That said, the upgrade path nudges you toward the full Zoho One bundle and fewer UK partners know it than Salesforce or HubSpot.

Pros

The free edition covered our first few users at no cost.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months16 found this helpful

Adam Stroud

HR manager · 51-200 employees · Retail

United Kingdom

4.0

23 Jun 2026

Great if you are in the Zoho world

The customisation let us shape it to our exact process, and the functionality per pound genuinely undercuts the big names. The upgrade path nudges you toward the full Zoho One bundle, but we live with it.

Pros

The customisation let us shape it to our exact process.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months18 found this helpful

Claire Stroud

Management accountant · 201-500 employees · Retail

United Kingdom

5.0

21 Jun 2026

Incredible value for the features

If you already use Zoho the other apps just connect. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

If you already use Zoho the other apps just connect.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years17 found this helpful

Sophie Devlin

Owner · 1-10 employees · Legal services

LinkedIn verifiedUnited Kingdom

3.0

19 Jun 2026

Incredible value for the features

The AI assistant and analytics arrive cheaper than rivals reserve them. That said, the upgrade path nudges you toward the full Zoho One bundle and support on the lower tiers is lighter.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for 1-2 years8 found this helpful

Alan Adeyemi

Director · 11-50 employees · Retail

United Kingdom

4.0

15 Jun 2026

Undercuts the big names

The AI assistant and analytics arrive cheaper than rivals reserve them, and the customisation let us shape it to our exact process. Fewer UK partners know it than Salesforce or HubSpot, but we live with it.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years7 found this helpful

Nicola Middleton

Bookkeeper · 11-50 employees · Legal services

United Kingdom

4.0

15 Jun 2026

Deep CRM without the price

The AI assistant and analytics arrive cheaper than rivals reserve them, and the customisation let us shape it to our exact process. Support on the lower tiers is lighter, but we live with it.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

Support on the lower tiers is lighter.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months30 found this helpful

Amy Stroud

Practice manager · 11-50 employees · Wholesale

United Kingdom

4.0

13 Jun 2026

Customises to your process

If you already use Zoho the other apps just connect, and the free edition covered our first few users at no cost. The upgrade path nudges you toward the full Zoho One bundle, but we live with it.

Pros

If you already use Zoho the other apps just connect.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years26 found this helpful

Mohammed Holloway

Company secretary · 51-200 employees · Recruitment

United Kingdom

5.0

10 Jun 2026

Great if you are in the Zoho world

The free edition covered our first few users at no cost, and the customisation let us shape it to our exact process. No complaints so far.

Pros

The free edition covered our first few users at no cost.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months36 found this helpful