Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Peter Middleton

Bookkeeper · 1-10 employees · Food and beverage

United Kingdom

4.0

1 Aug 2026

Customises to your process

The AI assistant and analytics arrive cheaper than rivals reserve them. Only real gripe is that the breadth takes real thought to configure well.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years4 found this helpful

Owen Bramley

HR manager · 51-200 employees · Hospitality

LinkedIn verifiedUnited Kingdom

4.0

26 Jul 2026

Great if you are in the Zoho world

The customisation let us shape it to our exact process. Only real gripe is that the breadth takes real thought to configure well.

Pros

The customisation let us shape it to our exact process.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months36 found this helpful

Aisha Adeyemi

Director · 1-10 employees · Healthcare

United Kingdom

1.0

25 Jul 2026

Undercuts the big names

The breadth takes real thought to configure well. Support on the lower tiers is lighter. Looking at alternatives.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 1.0
Value for money: 2.0
Customer service: 1.0
Functionality: 1.0

Used for 1-2 years34 found this helpful

Emma Fairbanks

Owner · 11-50 employees · Charity and non-profit

United Kingdom

5.0

25 Jul 2026

Incredible value for the features

The functionality per pound genuinely undercuts the big names, and the free edition covered our first few users at no cost. No complaints so far.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years18 found this helpful

Simon Halliwell

Bookkeeper · 1-10 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

5.0

23 Jul 2026

Powerful, takes setup

The free edition covered our first few users at no cost. The AI assistant and analytics arrive cheaper than rivals reserve them.

Pros

The free edition covered our first few users at no cost.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years22 found this helpful

Gareth Trelawny

Practice manager · 11-50 employees · Professional services

United Kingdom

4.0

22 Jul 2026

Great if you are in the Zoho world

The functionality per pound genuinely undercuts the big names, and the free edition covered our first few users at no cost. The upgrade path nudges you toward the full Zoho One bundle, but we live with it.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months14 found this helpful

Stephen Iqbal

Founder · 1-10 employees · Food and beverage

United Kingdom

5.0

22 Jul 2026

Great if you are in the Zoho world

If you already use Zoho the other apps just connect. The customisation let us shape it to our exact process.

Pros

If you already use Zoho the other apps just connect.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years31 found this helpful

Thomas Marsden

Head of finance · 501-1000 employees · Healthcare

United Kingdom

5.0

19 Jul 2026

Undercuts the big names

The functionality per pound genuinely undercuts the big names. If you already use Zoho the other apps just connect.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Support on the lower tiers is lighter.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years27 found this helpful

Paul Patel

Office manager · 11-50 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

5.0

9 Jul 2026

Powerful, takes setup

The functionality per pound genuinely undercuts the big names, and the free edition covered our first few users at no cost. No complaints so far.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months23 found this helpful

Adam Ainsley

Owner · 1-10 employees · Construction

United Kingdom

2.0

9 Jul 2026

Incredible value for the features

The breadth takes real thought to configure well, and support on the lower tiers is lighter. The functionality per pound genuinely undercuts the big names, which is about the only positive.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 2.0
Value for money: 1.0
Customer service: 2.0
Functionality: 3.0

Used for Less than 6 months31 found this helpful