Zoho CRM

Verified listing

A feature rich CRM at a value price, part of the wider Zoho ecosystem

4.0Based on 248 reviews

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Ratings by dimension

Ease of use4.0
Value4.1
Support3.9
Features3.9

Rating distribution

5 stars
108
4 stars
77
3 stars
37
2 stars
19
1 star
7

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Verified reviews for Zoho CRM

248 reviews matching your filters

Robert Dunmore

Operations manager · 201-500 employees · Hospitality

LinkedIn verifiedUnited Kingdom

2.0

20 Apr 2024

Deep CRM without the price

Support on the lower tiers is lighter, and the upgrade path nudges you toward the full Zoho One bundle. The free edition covered our first few users at no cost, which is about the only positive.

Pros

The free edition covered our first few users at no cost.

Cons

Support on the lower tiers is lighter.

Ease of use: 1.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 6-12 months9 found this helpful

Owen Thornley

Sole trader · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

18 Apr 2024

Incredible value for the features

The free edition covered our first few users at no cost. Only real gripe is that fewer UK partners know it than Salesforce or HubSpot.

Pros

The free edition covered our first few users at no cost.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years

Mohammed Corrigan

Payroll manager · 201-500 employees · Retail

United Kingdom

5.0

18 Apr 2024

Incredible value for the features

The AI assistant and analytics arrive cheaper than rivals reserve them. The customisation let us shape it to our exact process.

Pros

The AI assistant and analytics arrive cheaper than rivals reserve them.

Cons

The breadth takes real thought to configure well.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months22 found this helpful

Callum Radcliffe

Director · 11-50 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

3.0

10 Apr 2024

Customises to your process

Mixed. The free edition covered our first few users at no cost, but support on the lower tiers is lighter.

Pros

The free edition covered our first few users at no cost.

Cons

Support on the lower tiers is lighter.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months27 found this helpful

Sarah Wexford

Founder · 1-10 employees · Retail

United Kingdom

5.0

31 Mar 2024

Undercuts the big names

The functionality per pound genuinely undercuts the big names. The free edition covered our first few users at no cost.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months29 found this helpful

Zoe Vaughan

Owner · 11-50 employees · Construction

United Kingdom

4.0

30 Mar 2024

Customises to your process

If you already use Zoho the other apps just connect. Only real gripe is that fewer UK partners know it than Salesforce or HubSpot.

Pros

If you already use Zoho the other apps just connect.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years14 found this helpful

Amy Corrigan

HR manager · 201-500 employees · Construction

United Kingdom

3.0

30 Mar 2024

Great if you are in the Zoho world

The functionality per pound genuinely undercuts the big names. That said, the upgrade path nudges you toward the full Zoho One bundle and the breadth takes real thought to configure well.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

The upgrade path nudges you toward the full Zoho One bundle.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months29 found this helpful

Andrew Halliwell

Director · 1-10 employees · Manufacturing

United Kingdom

4.0

29 Mar 2024

Undercuts the big names

The free edition covered our first few users at no cost. Only real gripe is that the breadth takes real thought to configure well.

Pros

The free edition covered our first few users at no cost.

Cons

The breadth takes real thought to configure well.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months21 found this helpful

Fiona Bramley

Owner · 1-10 employees · Education

United Kingdom

2.0

22 Mar 2024

Powerful, takes setup

Fewer UK partners know it than Salesforce or HubSpot, and the upgrade path nudges you toward the full Zoho One bundle. The functionality per pound genuinely undercuts the big names, which is about the only positive.

Pros

The functionality per pound genuinely undercuts the big names.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 2.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months5 found this helpful

Simon Osei

Operations manager · 201-500 employees · Veterinary

United Kingdom

5.0

18 Mar 2024

Great if you are in the Zoho world

The customisation let us shape it to our exact process, and the free edition covered our first few users at no cost. No complaints so far.

Pros

The customisation let us shape it to our exact process.

Cons

Fewer UK partners know it than Salesforce or HubSpot.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years9 found this helpful