Xero

Verified listing

Cloud accounting built around bank reconciliation, with four UK tiers from Ignite to Ultimate

4.1Based on 297 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support3.9
Features4.0

Rating distribution

5 stars
125
4 stars
100
3 stars
45
2 stars
18
1 star
9

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Verified reviews for Xero

297 reviews matching your filters

Callum Holloway

Office manager · 1-10 employees · Retail

LinkedIn verifiedUnited Kingdom

3.0

5 May 2024

Unlimited users is a real saving

Unlimited users means the whole team can be in the books without a fee. That said, the Ignite tier is far too tight, twenty invoices a month is nothing and the introductory discount ends and the standard price is a jump.

Pros

Unlimited users means the whole team can be in the books without a fee.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years11 found this helpful

Amy Ferreira

Bookkeeper · 1-10 employees · Recruitment

United Kingdom

5.0

27 Apr 2024

The nicest accounting software to use

The app marketplace connected our stock system in an afternoon. Our accountant knows it inside out so support is never a problem.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

Reporting is clean but less customisable than I expected.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years21 found this helpful

Nicola Stroud

Owner · 11-50 employees · Legal services

United Kingdom

5.0

26 Apr 2024

Great for connecting other systems

Our accountant knows it inside out so support is never a problem. Bank reconciliation is the fastest I have used, a month clears in minutes.

Pros

Our accountant knows it inside out so support is never a problem.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years13 found this helpful

Andrew Ferreira

Owner · 1-10 employees · Veterinary

United Kingdom

5.0

26 Apr 2024

Solid, with a weak entry tier

CIS calculations for subcontractors are handled properly. The interface is genuinely pleasant, which sounds minor until you use it daily.

Pros

CIS calculations for subcontractors are handled properly.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years32 found this helpful

Robert Thornley

Office manager · 1-10 employees · Recruitment

LinkedIn verifiedUnited Kingdom

4.0

24 Apr 2024

Fast month end, every time

CIS calculations for subcontractors are handled properly. Only real gripe is that inventory is basic, we run a separate app for real stock control.

Pros

CIS calculations for subcontractors are handled properly.

Cons

Inventory is basic, we run a separate app for real stock control.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months33 found this helpful

Amy Holloway

Office manager · 1-10 employees · Retail

United Kingdom

4.0

20 Apr 2024

Solid, with a weak entry tier

Our accountant knows it inside out so support is never a problem, and the app marketplace connected our stock system in an afternoon. The fixed asset register is functional rather than good, but we live with it.

Pros

Our accountant knows it inside out so support is never a problem.

Cons

The fixed asset register is functional rather than good.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years17 found this helpful

Freya Patel

Payroll manager · 201-500 employees · Wholesale

LinkedIn verifiedUnited Kingdom

3.0

20 Apr 2024

Payroll included tipped it for us

Mixed. The interface is genuinely pleasant, which sounds minor until you use it daily, but most businesses need to start on Grow, not the headline entry plan.

Pros

The interface is genuinely pleasant, which sounds minor until you use it daily.

Cons

Most businesses need to start on Grow, not the headline entry plan.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months29 found this helpful

Jodie Kowalski

Bookkeeper · 11-50 employees · Hospitality

LinkedIn verifiedUnited Kingdom

5.0

17 Apr 2024

Payroll included tipped it for us

The app marketplace connected our stock system in an afternoon. Unlimited users means the whole team can be in the books without a fee.

Pros

The app marketplace connected our stock system in an afternoon.

Cons

Reporting is clean but less customisable than I expected.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months2 found this helpful

Jodie Mackenzie

Owner · 1-10 employees · Professional services

United Kingdom

5.0

9 Apr 2024

Start on Grow, not Ignite

Unlimited users means the whole team can be in the books without a fee. CIS calculations for subcontractors are handled properly.

Pros

Unlimited users means the whole team can be in the books without a fee.

Cons

The introductory discount ends and the standard price is a jump.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months25 found this helpful

Sophie Fairbanks

Bookkeeper · 1-10 employees · Fitness and leisure

United Kingdom

5.0

5 Apr 2024

The nicest accounting software to use

MTD VAT submissions have never once given us trouble. Unlimited users means the whole team can be in the books without a fee.

Pros

MTD VAT submissions have never once given us trouble.

Cons

The Ignite tier is far too tight, twenty invoices a month is nothing.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months33 found this helpful