QuickBooks Online

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The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Charlotte Whitfield

Office manager · 11-50 employees · Marketing and advertising

United Kingdom

4.0

25 May 2026

Good software, aggressive pricing

VAT returns submit to HMRC without a single error in two years, and the app marketplace meant our booking system connected without a developer. The 90 percent off deal hides a renewal that stung the following year, but we live with it.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months37 found this helpful

Gareth Ashworth

Founder · 1-10 employees · Accounting

United Kingdom

5.0

18 May 2026

Good software, aggressive pricing

The mobile app lets me raise an invoice from a client site, and support was on the phone in minutes rather than a ticket queue. No complaints so far.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years29 found this helpful

Christopher Cavendish

Sole trader · 1-10 employees · Recruitment

United Kingdom

3.0

16 May 2026

Project profitability sold it to us

Mixed. CIS is handled from the entry tier, which the last package charged extra for, but the pricing tiers shift often and it is hard to budget a year ahead.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 3.0
Value for money: 4.0
Customer service: 2.0
Functionality: 3.0

Used for 2+ years37 found this helpful

Claire Iqbal

Office manager · 1-10 employees · IT services

United Kingdom

4.0

15 May 2026

Reliable, if you read the small print

The app marketplace meant our booking system connected without a developer, and the mobile app lets me raise an invoice from a client site. Custom reporting only really opens up on Advanced, which is a big jump, but we live with it.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months25 found this helpful

Craig Kowalski

HR manager · 51-200 employees · Retail

United Kingdom

5.0

12 May 2026

Watch the renewal price

Support was on the phone in minutes rather than a ticket queue, and VAT returns submit to HMRC without a single error in two years. No complaints so far.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months14 found this helpful

Alan Whitfield

Management accountant · 51-200 employees · Healthcare

LinkedIn verifiedUnited Kingdom

5.0

11 May 2026

Project profitability sold it to us

CIS is handled from the entry tier, which the last package charged extra for. Moving from Sage took an afternoon and the import brought everything across.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months23 found this helpful

Martin Adeyemi

Owner · 1-10 employees · Logistics and transport

United Kingdom

5.0

9 May 2026

Reliable, if you read the small print

The mobile app lets me raise an invoice from a client site, and project profitability on Plus tells us which jobs actually make money. No complaints so far.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months30 found this helpful

Katie Devlin

Management accountant · 51-200 employees · Professional services

United Kingdom

4.0

7 May 2026

Strong for VAT and CIS

CIS is handled from the entry tier, which the last package charged extra for. Only real gripe is that you notice the American roots in some of the wording.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

You notice the American roots in some of the wording.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for 2+ years37 found this helpful

Alan Quinn

Sole trader · 11-50 employees · Fitness and leisure

United Kingdom

4.0

6 May 2026

Project profitability sold it to us

Moving from Sage took an afternoon and the import brought everything across, and the bank feed categorises so well that Monday mornings are no longer a chore. Payroll is a separate add on, so the real monthly cost is higher than it looks, but we live with it.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years20 found this helpful

Claire Sandhu

Management accountant · 51-200 employees · Professional services

United Kingdom

5.0

6 May 2026

Bank feed is the reason we switched

The mobile app lets me raise an invoice from a client site, and VAT returns submit to HMRC without a single error in two years. No complaints so far.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months10 found this helpful