QuickBooks Online

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The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Martin Osei

Payroll manager · 51-200 employees · Healthcare

United Kingdom

5.0

4 Aug 2026

Does everything a small firm needs

The app marketplace meant our booking system connected without a developer, and the mobile app lets me raise an invoice from a client site. No complaints so far.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months26 found this helpful

Martin Osei

Practice manager · 1-10 employees · Healthcare

United Kingdom

4.0

4 Aug 2026

Does everything a small firm needs

CIS is handled from the entry tier, which the last package charged extra for. Only real gripe is that payroll is a separate add on, so the real monthly cost is higher than it looks.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years31 found this helpful

Olivia Trelawny

Practice manager · 1-10 employees · Recruitment

United Kingdom

5.0

3 Aug 2026

Strong for VAT and CIS

Moving from Sage took an afternoon and the import brought everything across, and the app marketplace meant our booking system connected without a developer. No complaints so far.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years28 found this helpful

Sophie Devlin

Founder · 1-10 employees · Professional services

United Kingdom

4.0

2 Aug 2026

Bank feed is the reason we switched

The mobile app lets me raise an invoice from a client site, and the bank feed categorises so well that Monday mornings are no longer a chore. Custom reporting only really opens up on Advanced, which is a big jump, but we live with it.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years1 found this helpful

Laura Mackenzie

Payroll manager · 51-200 employees · Property and lettings

United Kingdom

4.0

28 Jul 2026

Reliable, if you read the small print

The mobile app lets me raise an invoice from a client site. Only real gripe is that the 90 percent off deal hides a renewal that stung the following year.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for 2+ years18 found this helpful

Amy Okonkwo

Bookkeeper · 1-10 employees · Construction

United Kingdom

4.0

12 Jul 2026

Reliable, if you read the small print

The bank feed categorises so well that Monday mornings are no longer a chore. Only real gripe is that the pricing tiers shift often and it is hard to budget a year ahead.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months16 found this helpful

Peter Nowak

Bookkeeper · 11-50 employees · Food and beverage

United Kingdom

5.0

10 Jul 2026

Better automation than the last one

Moving from Sage took an afternoon and the import brought everything across. VAT returns submit to HMRC without a single error in two years.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years8 found this helpful

James Rhodes

Director · 1-10 employees · Veterinary

United Kingdom

5.0

10 Jul 2026

Strong for VAT and CIS

Support was on the phone in minutes rather than a ticket queue, and project profitability on Plus tells us which jobs actually make money. No complaints so far.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years9 found this helpful

Charlotte Kaur

Director · 11-50 employees · Property and lettings

United Kingdom

3.0

30 Jun 2026

Watch the renewal price

Mixed. Moving from Sage took an afternoon and the import brought everything across, but the pricing tiers shift often and it is hard to budget a year ahead.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 2.0
Value for money: 3.0
Customer service: 3.0
Functionality: 2.0

Used for Less than 6 months22 found this helpful

Ian Trelawny

Sole trader · 1-10 employees · Marketing and advertising

United Kingdom

4.0

28 Jun 2026

Bank feed is the reason we switched

Project profitability on Plus tells us which jobs actually make money. Only real gripe is that you notice the American roots in some of the wording.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

You notice the American roots in some of the wording.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years13 found this helpful