QuickBooks Online

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The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

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Verified reviews for QuickBooks Online

262 reviews matching your filters

Louise Ferreira

Founder · 11-50 employees · Manufacturing

United Kingdom

4.0

18 Mar 2024

Reliable, if you read the small print

CIS is handled from the entry tier, which the last package charged extra for, and support was on the phone in minutes rather than a ticket queue. The 90 percent off deal hides a renewal that stung the following year, but we live with it.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months28 found this helpful

James Cavendish

Practice manager · 11-50 employees · Retail

United Kingdom

4.0

16 Mar 2024

Bank feed is the reason we switched

Moving from Sage took an afternoon and the import brought everything across. Only real gripe is that the pricing tiers shift often and it is hard to budget a year ahead.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years29 found this helpful

Robert Sinclair

Owner · 1-10 employees · Accounting

United Kingdom

3.0

12 Mar 2024

Good software, aggressive pricing

Project profitability on Plus tells us which jobs actually make money. That said, payroll is a separate add on, so the real monthly cost is higher than it looks and custom reporting only really opens up on Advanced, which is a big jump.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 3.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for Less than 6 months17 found this helpful

Hannah Ainsley

Bookkeeper · 1-10 employees · Property and lettings

United Kingdom

5.0

11 Mar 2024

Project profitability sold it to us

CIS is handled from the entry tier, which the last package charged extra for. Support was on the phone in minutes rather than a ticket queue.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months8 found this helpful

Hannah Ashworth

Founder · 1-10 employees · Food and beverage

United Kingdom

4.0

10 Mar 2024

Better automation than the last one

Support was on the phone in minutes rather than a ticket queue, and the mobile app lets me raise an invoice from a client site. The pricing tiers shift often and it is hard to budget a year ahead, but we live with it.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years21 found this helpful

Kevin Adeyemi

Owner · 11-50 employees · Professional services

United Kingdom

4.0

4 Mar 2024

Project profitability sold it to us

VAT returns submit to HMRC without a single error in two years. Only real gripe is that receipt limits meant we upgraded a tier sooner than planned.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months13 found this helpful

Gareth Radcliffe

Bookkeeper · 1-10 employees · Accounting

United Kingdom

5.0

2 Mar 2024

Reliable, if you read the small print

The app marketplace meant our booking system connected without a developer. VAT returns submit to HMRC without a single error in two years.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years19 found this helpful

Thomas Quinn

Owner · 1-10 employees · Food and beverage

United Kingdom

4.0

26 Feb 2024

Bank feed is the reason we switched

The bank feed categorises so well that Monday mornings are no longer a chore, and support was on the phone in minutes rather than a ticket queue. Receipt limits meant we upgraded a tier sooner than planned, but we live with it.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years23 found this helpful

Sophie Adeyemi

HR director · 501-1000 employees · Marketing and advertising

United Kingdom

4.0

23 Feb 2024

Watch the renewal price

Support was on the phone in minutes rather than a ticket queue, and project profitability on Plus tells us which jobs actually make money. The pricing tiers shift often and it is hard to budget a year ahead, but we live with it.

Pros

Support was on the phone in minutes rather than a ticket queue.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years29 found this helpful

Jodie Trelawny

Owner · 1-10 employees · Professional services

United Kingdom

5.0

23 Feb 2024

Better automation than the last one

Moving from Sage took an afternoon and the import brought everything across, and project profitability on Plus tells us which jobs actually make money. No complaints so far.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years30 found this helpful