QuickBooks Online

Verified listing

The most widely used cloud accounting platform in the UK small business market

4.1Based on 262 reviews

Visit website

Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
115
4 stars
93
3 stars
34
2 stars
17
1 star
3

Filter reviews

Country

Industry

Company size

How long used

Sort by

Verified reviews for QuickBooks Online

262 reviews matching your filters

Louise Nasir

HR manager · 51-200 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

4.0

5 May 2024

Good software, aggressive pricing

The mobile app lets me raise an invoice from a client site. Only real gripe is that custom reporting only really opens up on Advanced, which is a big jump.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months25 found this helpful

Laura Nowak

Finance manager · 51-200 employees · Healthcare

LinkedIn verifiedUnited Kingdom

5.0

23 Apr 2024

Does everything a small firm needs

Moving from Sage took an afternoon and the import brought everything across. The app marketplace meant our booking system connected without a developer.

Pros

Moving from Sage took an afternoon and the import brought everything across.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years37 found this helpful

Aisha Sinclair

Finance manager · 201-500 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

5.0

19 Apr 2024

Strong for VAT and CIS

The bank feed categorises so well that Monday mornings are no longer a chore. Moving from Sage took an afternoon and the import brought everything across.

Pros

The bank feed categorises so well that Monday mornings are no longer a chore.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years21 found this helpful

Mohammed Adeyemi

Office manager · 11-50 employees · Wholesale

United Kingdom

5.0

18 Apr 2024

Project profitability sold it to us

VAT returns submit to HMRC without a single error in two years. Project profitability on Plus tells us which jobs actually make money.

Pros

VAT returns submit to HMRC without a single error in two years.

Cons

Receipt limits meant we upgraded a tier sooner than planned.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years35 found this helpful

Sophie Quinn

Practice manager · 11-50 employees · Wholesale

United Kingdom

5.0

13 Apr 2024

Strong for VAT and CIS

CIS is handled from the entry tier, which the last package charged extra for, and support was on the phone in minutes rather than a ticket queue. No complaints so far.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

The 90 percent off deal hides a renewal that stung the following year.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years1 found this helpful

Peter Cavendish

Financial controller · 51-200 employees · Engineering

United Kingdom

4.0

6 Apr 2024

Strong for VAT and CIS

Project profitability on Plus tells us which jobs actually make money, and the mobile app lets me raise an invoice from a client site. Custom reporting only really opens up on Advanced, which is a big jump, but we live with it.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months31 found this helpful

Richard Ashworth

Practice manager · 1-10 employees · Engineering

United Kingdom

5.0

4 Apr 2024

Good software, aggressive pricing

CIS is handled from the entry tier, which the last package charged extra for. Project profitability on Plus tells us which jobs actually make money.

Pros

CIS is handled from the entry tier, which the last package charged extra for.

Cons

Payroll is a separate add on, so the real monthly cost is higher than it looks.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years26 found this helpful

Jodie Bhatti

Office manager · 11-50 employees · IT services

United Kingdom

4.0

3 Apr 2024

Strong for VAT and CIS

Project profitability on Plus tells us which jobs actually make money. Only real gripe is that custom reporting only really opens up on Advanced, which is a big jump.

Pros

Project profitability on Plus tells us which jobs actually make money.

Cons

Custom reporting only really opens up on Advanced, which is a big jump.

Ease of use: 4.0
Value for money: 5.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months24 found this helpful

Rachel Pemberton

Management accountant · 201-500 employees · Marketing and advertising

United Kingdom

4.0

31 Mar 2024

Better automation than the last one

The app marketplace meant our booking system connected without a developer. Only real gripe is that the pricing tiers shift often and it is hard to budget a year ahead.

Pros

The app marketplace meant our booking system connected without a developer.

Cons

The pricing tiers shift often and it is hard to budget a year ahead.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years15 found this helpful

Andrew Nowak

Management accountant · 201-500 employees · Professional services

LinkedIn verifiedUnited Kingdom

5.0

18 Mar 2024

Bank feed is the reason we switched

The mobile app lets me raise an invoice from a client site, and support was on the phone in minutes rather than a ticket queue. No complaints so far.

Pros

The mobile app lets me raise an invoice from a client site.

Cons

You notice the American roots in some of the wording.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months3 found this helpful