FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Craig Kaur

Owner · 1-10 employees · Professional services

LinkedIn verifiedUnited Kingdom

4.0

23 May 2026

Perfect for a freelancer

It is genuinely easy for someone who is not an accountant. Only real gripe is that the lower tiers cap billable clients and we hit that ceiling.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months34 found this helpful

Fiona Trelawny

Director · 11-50 employees · Charity and non-profit

United Kingdom

5.0

23 May 2026

Ideal for billing by time

Automated payment reminders mean I stopped chasing clients myself, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 6-12 months39 found this helpful

Owen Ainsley

Systems accountant · 501-1000 employees · Logistics and transport

United Kingdom

4.0

19 May 2026

Great for a service business

Tracking billable time against a project and invoicing it is seamless, and it is genuinely easy for someone who is not an accountant. It is lighter on proper bookkeeping than Xero or QuickBooks, but we live with it.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 3.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years36 found this helpful

Freya Kaur

Financial controller · 201-500 employees · Retail

United Kingdom

5.0

11 May 2026

Easy, if light on bookkeeping

Tracking billable time against a project and invoicing it is seamless, and automated payment reminders mean I stopped chasing clients myself. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years11 found this helpful

Fiona Okonkwo

Director · 1-10 employees · Fitness and leisure

United Kingdom

4.0

10 May 2026

Best invoicing we have used

Seeing when a client has opened an invoice is quietly useful, and tracking billable time against a project and invoicing it is seamless. No real inventory, so it does not suit a product business, but we live with it.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 4.0

Used for Less than 6 months32 found this helpful

Freya Marsden

Company secretary · 51-200 employees · Property and lettings

United Kingdom

3.0

4 May 2026

Perfect for a freelancer

Mixed. Tracking billable time against a project and invoicing it is seamless, but the lower tiers cap billable clients and we hit that ceiling.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months22 found this helpful

Gareth Osei

Sole trader · 1-10 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

5.0

3 May 2026

Great for a service business

Seeing when a client has opened an invoice is quietly useful. The invoicing gets us paid noticeably faster than our old system.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months9 found this helpful

Robert Adeyemi

Finance business partner · 501-1000 employees · Wholesale

LinkedIn verifiedUnited Kingdom

5.0

3 May 2026

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system, and automated payment reminders mean I stopped chasing clients myself. No complaints so far.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months2 found this helpful

Emma Sinclair

Payroll manager · 201-500 employees · Education

LinkedIn verifiedUnited Kingdom

5.0

1 May 2026

Ideal for billing by time

Automated payment reminders mean I stopped chasing clients myself, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months

Helen Baptiste

Sole trader · 1-10 employees · Construction

United Kingdom

4.0

25 Apr 2026

Easy, if light on bookkeeping

It is genuinely easy for someone who is not an accountant, and tracking billable time against a project and invoicing it is seamless. It is lighter on proper bookkeeping than Xero or QuickBooks, but we live with it.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months28 found this helpful