FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Ruth Vaughan

Founder · 11-50 employees · Fitness and leisure

United Kingdom

4.0

2 Aug 2026

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that the American roots show in a few of the defaults.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years12 found this helpful

Katie Wexford

Director · 11-50 employees · Veterinary

United Kingdom

4.0

1 Aug 2026

Great for a service business

The invoicing gets us paid noticeably faster than our old system, and it is genuinely easy for someone who is not an accountant. No real inventory, so it does not suit a product business, but we live with it.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years12 found this helpful

Stephen Fairbanks

Sole trader · 1-10 employees · Professional services

United Kingdom

1.0

30 Jul 2026

Ideal for billing by time

No real inventory, so it does not suit a product business. The American roots show in a few of the defaults. Looking at alternatives.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 1.0
Value for money: 2.0
Customer service: 1.0
Functionality: 1.0

Used for 6-12 months24 found this helpful

Priya Cavendish

Sole trader · 1-10 employees · Retail

United Kingdom

4.0

19 Jul 2026

Perfect for a freelancer

It is genuinely easy for someone who is not an accountant, and the invoicing gets us paid noticeably faster than our old system. It is lighter on proper bookkeeping than Xero or QuickBooks, but we live with it.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years23 found this helpful

Craig Osei

Office manager · 1-10 employees · Food and beverage

United Kingdom

5.0

15 Jul 2026

Great for a service business

Tracking billable time against a project and invoicing it is seamless, and it is genuinely easy for someone who is not an accountant. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years2 found this helpful

Martin Fairbanks

Finance manager · 51-200 employees · Marketing and advertising

United Kingdom

5.0

12 Jul 2026

Gets us paid faster

The invoicing gets us paid noticeably faster than our old system. Automated payment reminders mean I stopped chasing clients myself.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months24 found this helpful

Martin Mackenzie

Company secretary · 51-200 employees · Accounting

LinkedIn verifiedUnited Kingdom

2.0

10 Jul 2026

Ideal for billing by time

The lower tiers cap billable clients and we hit that ceiling, and the American roots show in a few of the defaults. The invoicing gets us paid noticeably faster than our old system, which is about the only positive.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 1.0
Value for money: 2.0
Customer service: 3.0
Functionality: 2.0

Used for 1-2 years17 found this helpful

Eleanor Quinn

Director · 11-50 employees · Charity and non-profit

United Kingdom

5.0

10 Jul 2026

Best invoicing we have used

It is genuinely easy for someone who is not an accountant, and tracking billable time against a project and invoicing it is seamless. No complaints so far.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years29 found this helpful

Hannah Adeyemi

Practice manager · 11-50 employees · Fitness and leisure

LinkedIn verifiedUnited Kingdom

4.0

27 Jun 2026

Gets us paid faster

Automated payment reminders mean I stopped chasing clients myself. Only real gripe is that no real inventory, so it does not suit a product business.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years38 found this helpful

Alan Stroud

Owner · 11-50 employees · Veterinary

United Kingdom

5.0

25 Jun 2026

Perfect for a freelancer

Tracking billable time against a project and invoicing it is seamless. Automated payment reminders mean I stopped chasing clients myself.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years17 found this helpful