FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Ian Wexford

Director · 11-50 employees · Veterinary

United Kingdom

3.0

22 Jun 2026

Easy, if light on bookkeeping

Mixed. The invoicing gets us paid noticeably faster than our old system, but the lower tiers cap billable clients and we hit that ceiling.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years19 found this helpful

Robert Iqbal

Systems accountant · 501-1000 employees · Fitness and leisure

United Kingdom

5.0

21 Jun 2026

Best invoicing we have used

Tracking billable time against a project and invoicing it is seamless, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months25 found this helpful

Amy Cavendish

Sole trader · 11-50 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

21 Jun 2026

Great for a service business

Seeing when a client has opened an invoice is quietly useful, and automated payment reminders mean I stopped chasing clients myself. No real inventory, so it does not suit a product business, but we live with it.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 5.0

Used for 6-12 months33 found this helpful

Martin Kaur

Office manager · 1-10 employees · Property and lettings

United Kingdom

5.0

19 Jun 2026

Easy, if light on bookkeeping

Tracking billable time against a project and invoicing it is seamless. Seeing when a client has opened an invoice is quietly useful.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months21 found this helpful

Hannah Osei

Practice manager · 11-50 employees · Logistics and transport

United Kingdom

4.0

13 Jun 2026

Gets us paid faster

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that no real inventory, so it does not suit a product business.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years28 found this helpful

Laura Ferreira

Bookkeeper · 1-10 employees · Food and beverage

LinkedIn verifiedUnited Kingdom

5.0

10 Jun 2026

Perfect for a freelancer

Automated payment reminders mean I stopped chasing clients myself, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months39 found this helpful

Owen Marsden

Office manager · 1-10 employees · Hospitality

LinkedIn verifiedUnited Kingdom

5.0

9 Jun 2026

Great for a service business

The invoicing gets us paid noticeably faster than our old system. It is genuinely easy for someone who is not an accountant.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months36 found this helpful

Paul Holloway

Practice manager · 1-10 employees · Legal services

LinkedIn verifiedUnited Kingdom

5.0

9 Jun 2026

Great for a service business

It is genuinely easy for someone who is not an accountant. Automated payment reminders mean I stopped chasing clients myself.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years6 found this helpful

Louise Trelawny

Finance manager · 51-200 employees · Professional services

United Kingdom

4.0

8 Jun 2026

Easy, if light on bookkeeping

Automated payment reminders mean I stopped chasing clients myself, and seeing when a client has opened an invoice is quietly useful. The American roots show in a few of the defaults, but we live with it.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months13 found this helpful

Mark Quinn

Practice manager · 11-50 employees · Marketing and advertising

United Kingdom

5.0

29 May 2026

Perfect for a freelancer

Tracking billable time against a project and invoicing it is seamless. Automated payment reminders mean I stopped chasing clients myself.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

No real inventory, so it does not suit a product business.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years28 found this helpful