BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Stephen Nowak

Group financial controller · 1000+ employees · Marketing and advertising

United Kingdom

5.0

25 May 2026

Trusted by our whole practice

It is ready on day one of every new tax year without fail. We run forty client payrolls from one place and it never stumbles.

Pros

It is ready on day one of every new tax year without fail.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years21 found this helpful

Ruth Mackenzie

Group financial controller · 1000+ employees · Legal services

United Kingdom

4.0

20 May 2026

Ready every tax year

We run forty client payrolls from one place and it never stumbles, and it is ready on day one of every new tax year without fail. It is payroll only, so HR sits in a separate product, but we live with it.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months32 found this helpful

Eleanor Nasir

Sole trader · 11-50 employees · Engineering

United Kingdom

2.0

19 May 2026

Auto enrolment done right

Migrating years of desktop data took planning, and the move to cloud only meant relearning workflows we knew cold. It is ready on day one of every new tax year without fail, which is about the only positive.

Pros

It is ready on day one of every new tax year without fail.

Cons

Migrating years of desktop data took planning.

Ease of use: 3.0
Value for money: 1.0
Customer service: 1.0
Functionality: 2.0

Used for 2+ years18 found this helpful

Owen Marsden

Practice manager · 11-50 employees · Accounting

United Kingdom

4.0

19 May 2026

Trusted by our whole practice

It is ready on day one of every new tax year without fail. Only real gripe is that migrating years of desktop data took planning.

Pros

It is ready on day one of every new tax year without fail.

Cons

Migrating years of desktop data took planning.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 3.0

Used for 1-2 years33 found this helpful

James Middleton

Director · 1-10 employees · Food and beverage

United Kingdom

5.0

9 May 2026

Trusted by our whole practice

We run forty client payrolls from one place and it never stumbles, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

Migrating years of desktop data took planning.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years11 found this helpful

Zoe Adeyemi

Bookkeeper · 11-50 employees · Manufacturing

United Kingdom

4.0

8 May 2026

The bureau standard for a reason

Support actually understands payroll rather than reading a script, and the batch processing saves our bureau hours every month. It is payroll only, so HR sits in a separate product, but we live with it.

Pros

Support actually understands payroll rather than reading a script.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 4.0

Used for 6-12 months19 found this helpful

Zoe Middleton

Bookkeeper · 11-50 employees · Engineering

LinkedIn verifiedUnited Kingdom

3.0

8 May 2026

Ready every tax year

Mixed. It is ready on day one of every new tax year without fail, but the new cloud pricing is less clear than the old desktop bands.

Pros

It is ready on day one of every new tax year without fail.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 4.0
Customer service: 2.0
Functionality: 3.0

Used for 1-2 years37 found this helpful

Andrew Bhatti

Office manager · 11-50 employees · Charity and non-profit

United Kingdom

5.0

6 May 2026

Auto enrolment done right

The employee app stopped the constant requests for payslips, and the batch processing saves our bureau hours every month. No complaints so far.

Pros

The employee app stopped the constant requests for payslips.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months19 found this helpful

Bethany Colquhoun

Head of finance · 1000+ employees · Professional services

United Kingdom

5.0

4 May 2026

Trusted by our whole practice

Support actually understands payroll rather than reading a script, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

Support actually understands payroll rather than reading a script.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months23 found this helpful

Christopher Iqbal

Sole trader · 1-10 employees · Food and beverage

United Kingdom

3.0

1 May 2026

Cloud move aside, it is solid

Auto enrolment assessment and postponement are handled properly. That said, the move to cloud only meant relearning workflows we knew cold and the new cloud pricing is less clear than the old desktop bands.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months13 found this helpful