BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Neil Sinclair

Director · 1-10 employees · Marketing and advertising

United Kingdom

5.0

2 Aug 2026

Handles our client payrolls

We run forty client payrolls from one place and it never stumbles, and support actually understands payroll rather than reading a script. No complaints so far.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years7 found this helpful

Gareth Vaughan

Bookkeeper · 11-50 employees · Engineering

United Kingdom

5.0

30 Jul 2026

The bureau standard for a reason

The employee app stopped the constant requests for payslips, and the batch processing saves our bureau hours every month. No complaints so far.

Pros

The employee app stopped the constant requests for payslips.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years

Laura Nasir

Sole trader · 11-50 employees · Charity and non-profit

United Kingdom

5.0

25 Jul 2026

Ready every tax year

The employee app stopped the constant requests for payslips. It is ready on day one of every new tax year without fail.

Pros

The employee app stopped the constant requests for payslips.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years16 found this helpful

Alan Devlin

Director · 1-10 employees · Hospitality

United Kingdom

5.0

20 Jul 2026

The bureau standard for a reason

The batch processing saves our bureau hours every month, and support actually understands payroll rather than reading a script. No complaints so far.

Pros

The batch processing saves our bureau hours every month.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years

Jodie Patel

Founder · 11-50 employees · Logistics and transport

LinkedIn verifiedUnited Kingdom

5.0

13 Jul 2026

Cloud move aside, it is solid

The batch processing saves our bureau hours every month. We run forty client payrolls from one place and it never stumbles.

Pros

The batch processing saves our bureau hours every month.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months28 found this helpful

Robert Osei

Sole trader · 1-10 employees · Legal services

United Kingdom

2.0

6 Jul 2026

Auto enrolment done right

The new cloud pricing is less clear than the old desktop bands, and migrating years of desktop data took planning. We run forty client payrolls from one place and it never stumbles, which is about the only positive.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 2.0
Value for money: 1.0
Customer service: 2.0
Functionality: 1.0

Used for 2+ years17 found this helpful

Andrew Nowak

Office manager · 1-10 employees · Logistics and transport

United Kingdom

5.0

6 Jul 2026

The bureau standard for a reason

Auto enrolment assessment and postponement are handled properly. The employee app stopped the constant requests for payslips.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months24 found this helpful

Mohammed Halliwell

Bookkeeper · 1-10 employees · Hospitality

United Kingdom

3.0

3 Jul 2026

Auto enrolment done right

It is ready on day one of every new tax year without fail. That said, migrating years of desktop data took planning and the move to cloud only meant relearning workflows we knew cold.

Pros

It is ready on day one of every new tax year without fail.

Cons

Migrating years of desktop data took planning.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years23 found this helpful

Mark Okonkwo

Head of payroll · 1000+ employees · Fitness and leisure

United Kingdom

5.0

1 Jul 2026

Handles our client payrolls

Support actually understands payroll rather than reading a script, and auto enrolment assessment and postponement are handled properly. No complaints so far.

Pros

Support actually understands payroll rather than reading a script.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years35 found this helpful

Adam Middleton

Management accountant · 51-200 employees · Construction

United Kingdom

5.0

30 Jun 2026

The bureau standard for a reason

Auto enrolment assessment and postponement are handled properly, and the employee app stopped the constant requests for payslips. No complaints so far.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months11 found this helpful