BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Laura Fairbanks

Finance manager · 51-200 employees · Legal services

LinkedIn verifiedUnited Kingdom

5.0

26 Jun 2026

Cloud move aside, it is solid

Auto enrolment assessment and postponement are handled properly, and we run forty client payrolls from one place and it never stumbles. No complaints so far.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months4 found this helpful

Peter Iqbal

Head of payroll · 1000+ employees · Manufacturing

United Kingdom

4.0

26 Jun 2026

Auto enrolment done right

It is ready on day one of every new tax year without fail, and support actually understands payroll rather than reading a script. Migrating years of desktop data took planning, but we live with it.

Pros

It is ready on day one of every new tax year without fail.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years16 found this helpful

Stephen Kaur

Finance director · 1000+ employees · Food and beverage

LinkedIn verifiedUnited Kingdom

4.0

21 Jun 2026

Cloud move aside, it is solid

Auto enrolment assessment and postponement are handled properly. Only real gripe is that the move to cloud only meant relearning workflows we knew cold.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months19 found this helpful

Charlotte Rhodes

Sole trader · 1-10 employees · IT services

LinkedIn verifiedUnited Kingdom

5.0

18 Jun 2026

Auto enrolment done right

The employee app stopped the constant requests for payslips, and support actually understands payroll rather than reading a script. No complaints so far.

Pros

The employee app stopped the constant requests for payslips.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months32 found this helpful

Callum Kowalski

Bookkeeper · 11-50 employees · Recruitment

United Kingdom

5.0

9 Jun 2026

Trusted by our whole practice

It is ready on day one of every new tax year without fail, and the batch processing saves our bureau hours every month. No complaints so far.

Pros

It is ready on day one of every new tax year without fail.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months19 found this helpful

Ruth Bhatti

Owner · 1-10 employees · Food and beverage

United Kingdom

4.0

9 Jun 2026

Cloud move aside, it is solid

We run forty client payrolls from one place and it never stumbles, and the employee app stopped the constant requests for payslips. It is payroll only, so HR sits in a separate product, but we live with it.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months9 found this helpful

Charlotte Kaur

Office manager · 11-50 employees · Hospitality

United Kingdom

5.0

5 Jun 2026

Cloud move aside, it is solid

The batch processing saves our bureau hours every month. Auto enrolment assessment and postponement are handled properly.

Pros

The batch processing saves our bureau hours every month.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years18 found this helpful

Simon Iqbal

HR manager · 51-200 employees · Retail

United Kingdom

4.0

4 Jun 2026

Ready every tax year

Auto enrolment assessment and postponement are handled properly. Only real gripe is that the move to cloud only meant relearning workflows we knew cold.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

The move to cloud only meant relearning workflows we knew cold.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 1-2 years30 found this helpful

Paul Rhodes

Management accountant · 51-200 employees · Food and beverage

United Kingdom

5.0

2 Jun 2026

Trusted by our whole practice

Auto enrolment assessment and postponement are handled properly, and support actually understands payroll rather than reading a script. No complaints so far.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months3 found this helpful

Emma Osei

Management accountant · 51-200 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

3.0

28 May 2026

Ready every tax year

Mixed. Auto enrolment assessment and postponement are handled properly, but migrating years of desktop data took planning.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

Migrating years of desktop data took planning.

Ease of use: 4.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 1-2 years15 found this helpful