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Pipedrive

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A sales first CRM built around the pipeline, popular with UK small sales teams

4.0Based on 228 reviews
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Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars97
  • 4 stars70
  • 3 stars40
  • 2 stars10
  • 1 star11

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Verified reviews for Pipedrive

228 reviews matching your filters

Emma Corrigan

Director · 1-10 employees · Fitness and leisure

United Kingdom
4.0

17 Mar 2024

Great for pure sales

The pipeline view means reps always know what to do next. Only real gripe is that the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 2+ years24 found this helpful

Jodie Ashworth

Sole trader · 1-10 employees · Recruitment

LinkedIn verifiedUnited Kingdom
5.0

16 Mar 2024

Up and running in a day

We were up and running properly within a day, no consultant. The automation handles the routine follow ups for us.

Pros

We were up and running properly within a day, no consultant.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years18 found this helpful

Paul Patel

Founder · 1-10 employees · Food and beverage

LinkedIn verifiedUnited Kingdom
5.0

9 Mar 2024

Affordable and easy

The automation handles the routine follow ups for us, and adoption is high because it does not treat salespeople as data clerks. No complaints so far.

Pros

The automation handles the routine follow ups for us.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years4 found this helpful

Sophie Halliwell

Office manager · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom
1.0

8 Mar 2024

High adoption from our reps

It is sales only, marketing and service need other tools. The cheapest tier is basic, most of us are on the middle ones. Looking at alternatives.

Pros

The automation handles the routine follow ups for us.

Cons

It is sales only, marketing and service need other tools.

Ease of use
1.0
Value for money
1.0
Customer service
1.0
Functionality
2.0
Used for 1-2 years27 found this helpful

Gareth Sandhu

Finance manager · 51-200 employees · Education

LinkedIn verifiedUnited Kingdom
3.0

2 Mar 2024

High adoption from our reps

The automation handles the routine follow ups for us. That said, the add ons stack up in cost once you want more and it is sales only, marketing and service need other tools.

Pros

The automation handles the routine follow ups for us.

Cons

The add ons stack up in cost once you want more.

Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
2.0
Used for 2+ years20 found this helpful

Rachel Holloway

Company secretary · 201-500 employees · Retail

United Kingdom
4.0

29 Feb 2024

The pipeline view sells it

Adoption is high because it does not treat salespeople as data clerks. Only real gripe is that reporting is lighter than the enterprise platforms.

Pros

Adoption is high because it does not treat salespeople as data clerks.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
4.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years18 found this helpful

Ruth Middleton

Sole trader · 11-50 employees · Retail

United Kingdom
5.0

28 Feb 2024

Affordable and easy

The automation handles the routine follow ups for us. We were up and running properly within a day, no consultant.

Pros

The automation handles the routine follow ups for us.

Cons

It is sales only, marketing and service need other tools.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for 1-2 years13 found this helpful

Freya Nasir

Office manager · 1-10 employees · Wholesale

United Kingdom
3.0

19 Feb 2024

Great for pure sales

The pipeline view means reps always know what to do next. That said, the add ons stack up in cost once you want more and the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

The add ons stack up in cost once you want more.

Ease of use
2.0
Value for money
3.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years20 found this helpful