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Pipedrive

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A sales first CRM built around the pipeline, popular with UK small sales teams

4.0Based on 228 reviews
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Ratings by dimension

  • Ease of use3.9
  • Value3.9
  • Support3.9
  • Features3.9

Rating distribution

  • 5 stars97
  • 4 stars70
  • 3 stars40
  • 2 stars10
  • 1 star11

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Verified reviews for Pipedrive

228 reviews matching your filters

Mohammed Cavendish

Founder · 11-50 employees · Retail

LinkedIn verifiedUnited Kingdom
2.0

12 Apr 2024

Affordable and easy

It is sales only, marketing and service need other tools, and reporting is lighter than the enterprise platforms. The automation handles the routine follow ups for us, which is about the only positive.

Pros

The automation handles the routine follow ups for us.

Cons

It is sales only, marketing and service need other tools.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
3.0
Used for 1-2 years33 found this helpful

Adam Mackenzie

HR director · 1000+ employees · Property and lettings

LinkedIn verifiedUnited Kingdom
5.0

11 Apr 2024

Great for pure sales

The automation handles the routine follow ups for us. We were up and running properly within a day, no consultant.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
4.0
Used for 2+ years

James Adeyemi

Finance manager · 51-200 employees · Veterinary

United Kingdom
5.0

8 Apr 2024

The pipeline view sells it

The pipeline view means reps always know what to do next. We were up and running properly within a day, no consultant.

Pros

The pipeline view means reps always know what to do next.

Cons

The add ons stack up in cost once you want more.

Ease of use
5.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months24 found this helpful

Louise Colquhoun

Finance business partner · 501-1000 employees · Legal services

LinkedIn verifiedUnited Kingdom
3.0

2 Apr 2024

High adoption from our reps

Per seat pricing is clear and affordable at our size. That said, the cheapest tier is basic, most of us are on the middle ones and reporting is lighter than the enterprise platforms.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
3.0
Value for money
4.0
Customer service
2.0
Functionality
4.0
Used for 6-12 months3 found this helpful

Priya Sandhu

Bookkeeper · 11-50 employees · Accounting

United Kingdom
2.0

28 Mar 2024

Affordable and easy

It is sales only, marketing and service need other tools, and the cheapest tier is basic, most of us are on the middle ones. The pipeline view means reps always know what to do next, which is about the only positive.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use
3.0
Value for money
2.0
Customer service
1.0
Functionality
2.0
Used for 1-2 years7 found this helpful

Ian Colquhoun

Office manager · 11-50 employees · Fitness and leisure

United Kingdom
3.0

25 Mar 2024

The pipeline view sells it

The pipeline view means reps always know what to do next. That said, the cheapest tier is basic, most of us are on the middle ones and the add ons stack up in cost once you want more.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
3.0
Value for money
2.0
Customer service
4.0
Functionality
2.0
Used for 6-12 months18 found this helpful

Andrew Okonkwo

Practice manager · 11-50 employees · Professional services

United Kingdom
3.0

25 Mar 2024

The pipeline view sells it

The automation handles the routine follow ups for us. That said, the cheapest tier is basic, most of us are on the middle ones and reporting is lighter than the enterprise platforms.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use
2.0
Value for money
2.0
Customer service
3.0
Functionality
4.0
Used for 6-12 months25 found this helpful

Charlotte Radcliffe

Financial controller · 51-200 employees · Legal services

United Kingdom
4.0

24 Mar 2024

Great for pure sales

Per seat pricing is clear and affordable at our size. Only real gripe is that reporting is lighter than the enterprise platforms.

Pros

Per seat pricing is clear and affordable at our size.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use
4.0
Value for money
4.0
Customer service
4.0
Functionality
5.0
Used for 1-2 years2 found this helpful

Laura Bramley

HR manager · 51-200 employees · Veterinary

United Kingdom
4.0

18 Mar 2024

Built for salespeople

Per seat pricing is clear and affordable at our size. Only real gripe is that it is sales only, marketing and service need other tools.

Pros

Per seat pricing is clear and affordable at our size.

Cons

It is sales only, marketing and service need other tools.

Ease of use
3.0
Value for money
4.0
Customer service
3.0
Functionality
5.0
Used for Less than 6 months39 found this helpful

Ian Ainsley

Owner · 11-50 employees · Recruitment

LinkedIn verifiedUnited Kingdom
4.0

18 Mar 2024

Built for salespeople

Per seat pricing is clear and affordable at our size, and the pipeline view means reps always know what to do next. The add ons stack up in cost once you want more, but we live with it.

Pros

Per seat pricing is clear and affordable at our size.

Cons

The add ons stack up in cost once you want more.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for Less than 6 months11 found this helpful