Pipedrive

Verified listing

A sales first CRM built around the pipeline, popular with UK small sales teams

4.0Based on 228 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.9
Features3.9

Rating distribution

5 stars
97
4 stars
70
3 stars
40
2 stars
10
1 star
11

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Verified reviews for Pipedrive

228 reviews matching your filters

Claire Lockhart

Payroll manager · 201-500 employees · Fitness and leisure

United Kingdom

3.0

3 Jul 2026

Up and running in a day

The automation handles the routine follow ups for us. That said, the add ons stack up in cost once you want more and the cheapest tier is basic, most of us are on the middle ones.

Pros

The automation handles the routine follow ups for us.

Cons

The add ons stack up in cost once you want more.

Ease of use: 4.0
Value for money: 4.0
Customer service: 2.0
Functionality: 3.0

Used for 6-12 months35 found this helpful

Claire Kaur

Office manager · 1-10 employees · Fitness and leisure

United Kingdom

5.0

3 Jul 2026

Up and running in a day

The automation handles the routine follow ups for us. Per seat pricing is clear and affordable at our size.

Pros

The automation handles the routine follow ups for us.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years7 found this helpful

Gareth Trelawny

Sole trader · 11-50 employees · Professional services

LinkedIn verifiedUnited Kingdom

1.0

30 Jun 2026

The pipeline view sells it

It is sales only, marketing and service need other tools. Reporting is lighter than the enterprise platforms. Looking at alternatives.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 1.0
Value for money: 2.0
Customer service: 1.0
Functionality: 1.0

Used for 1-2 years38 found this helpful

Zoe Baptiste

Sole trader · 1-10 employees · Legal services

LinkedIn verifiedUnited Kingdom

2.0

27 Jun 2026

The pipeline view sells it

It is sales only, marketing and service need other tools, and reporting is lighter than the enterprise platforms. The pipeline view means reps always know what to do next, which is about the only positive.

Pros

The pipeline view means reps always know what to do next.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 1.0
Value for money: 1.0
Customer service: 1.0
Functionality: 2.0

Used for 2+ years24 found this helpful

Stephen Quinn

Practice manager · 11-50 employees · Charity and non-profit

United Kingdom

3.0

24 Jun 2026

Affordable and easy

Mixed. The automation handles the routine follow ups for us, but the cheapest tier is basic, most of us are on the middle ones.

Pros

The automation handles the routine follow ups for us.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 2.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 2+ years26 found this helpful

Stephen Nowak

Company secretary · 201-500 employees · Fitness and leisure

United Kingdom

5.0

15 Jun 2026

Great for pure sales

The pipeline view means reps always know what to do next, and we were up and running properly within a day, no consultant. No complaints so far.

Pros

The pipeline view means reps always know what to do next.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years38 found this helpful

Martin Okonkwo

Director · 1-10 employees · Professional services

LinkedIn verifiedUnited Kingdom

3.0

11 Jun 2026

High adoption from our reps

Mixed. The pipeline view means reps always know what to do next, but the cheapest tier is basic, most of us are on the middle ones.

Pros

The pipeline view means reps always know what to do next.

Cons

The cheapest tier is basic, most of us are on the middle ones.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for 6-12 months1 found this helpful

Neil Quinn

Director · 1-10 employees · Hospitality

United Kingdom

4.0

9 Jun 2026

The pipeline view sells it

We were up and running properly within a day, no consultant. Only real gripe is that reporting is lighter than the enterprise platforms.

Pros

We were up and running properly within a day, no consultant.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 3.0

Used for 6-12 months23 found this helpful

Charlotte Ferreira

Office manager · 11-50 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

5.0

9 Jun 2026

The pipeline view sells it

The automation handles the routine follow ups for us. We were up and running properly within a day, no consultant.

Pros

The automation handles the routine follow ups for us.

Cons

It is sales only, marketing and service need other tools.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months22 found this helpful

Rachel Radcliffe

Director · 11-50 employees · IT services

LinkedIn verifiedUnited Kingdom

3.0

3 Jun 2026

Built for salespeople

We were up and running properly within a day, no consultant. That said, reporting is lighter than the enterprise platforms and the cheapest tier is basic, most of us are on the middle ones.

Pros

We were up and running properly within a day, no consultant.

Cons

Reporting is lighter than the enterprise platforms.

Ease of use: 2.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months35 found this helpful