HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

4.0Based on 242 reviews

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Ratings by dimension

Ease of use3.9
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
93
4 stars
96
3 stars
32
2 stars
12
1 star
9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Rachel Cavendish

Founder · 11-50 employees · Fitness and leisure

United Kingdom

5.0

2 Jul 2026

Powerful once you commit

The team adopted it without any training, which never happens, and HubSpot Academy meant we onboarded ourselves for free. No complaints so far.

Pros

The team adopted it without any training, which never happens.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months26 found this helpful

Claire Quinn

Financial controller · 51-200 employees · Veterinary

United Kingdom

5.0

2 Jul 2026

One platform for sales and marketing

Email tracking and sequences saved our reps real time, and HubSpot Academy meant we onboarded ourselves for free. No complaints so far.

Pros

Email tracking and sequences saved our reps real time.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years22 found this helpful

Andrew Cavendish

Owner · 1-10 employees · Hospitality

United Kingdom

5.0

26 Jun 2026

The free tier is genuinely great

The free tier got our whole sales team off spreadsheets at no cost, and email tracking and sequences saved our reps real time. No complaints so far.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years18 found this helpful

Katie Dunmore

Owner · 11-50 employees · Logistics and transport

United Kingdom

3.0

23 Jun 2026

Watch the jump to paid

HubSpot Academy meant we onboarded ourselves for free. That said, marketing contacts pricing climbs as your database grows and the jump from free to paid is steep once you need automation.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 3.0

Used for 1-2 years34 found this helpful

Mark Pemberton

Director · 11-50 employees · Wholesale

United Kingdom

4.0

19 Jun 2026

Grew with us from free

Email tracking and sequences saved our reps real time. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

Email tracking and sequences saved our reps real time.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years32 found this helpful

Helen Ashworth

Financial controller · 51-200 employees · Charity and non-profit

United Kingdom

4.0

16 Jun 2026

Grew with us from free

The free tier got our whole sales team off spreadsheets at no cost. Only real gripe is that marketing contacts pricing climbs as your database grows.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months12 found this helpful

Zoe Quinn

Sole trader · 1-10 employees · Wholesale

United Kingdom

4.0

13 Jun 2026

Adopted with zero training

The app marketplace connected to everything we already run, and email tracking and sequences saved our reps real time. The jump from free to paid is steep once you need automation, but we live with it.

Pros

The app marketplace connected to everything we already run.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 3.0
Value for money: 5.0
Customer service: 3.0
Functionality: 4.0

Used for 1-2 years12 found this helpful

Peter Colquhoun

Head of payroll · 1000+ employees · Veterinary

United Kingdom

5.0

12 Jun 2026

Watch the jump to paid

The free tier got our whole sales team off spreadsheets at no cost, and the team adopted it without any training, which never happens. No complaints so far.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months11 found this helpful

Kevin Thornley

Operations manager · 51-200 employees · Property and lettings

LinkedIn verifiedUnited Kingdom

4.0

9 Jun 2026

Grew with us from free

HubSpot Academy meant we onboarded ourselves for free, and having marketing and sales on one contact record ended two integrations. It is more platform than a small sales team needs, but we live with it.

Pros

HubSpot Academy meant we onboarded ourselves for free.

Cons

It is more platform than a small sales team needs.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months19 found this helpful

Sarah Dunmore

Founder · 1-10 employees · IT services

LinkedIn verifiedUnited Kingdom

3.0

7 Jun 2026

Grew with us from free

The team adopted it without any training, which never happens. That said, marketing contacts pricing climbs as your database grows and the jump from free to paid is steep once you need automation.

Pros

The team adopted it without any training, which never happens.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 2.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years3 found this helpful