HubSpot CRM

Verified listing

A free CRM core that scales into a full sales, marketing and service platform

4.0Based on 242 reviews

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Ratings by dimension

Ease of use3.9
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
93
4 stars
96
3 stars
32
2 stars
12
1 star
9

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Verified reviews for HubSpot CRM

242 reviews matching your filters

Mohammed Marsden

Founder · 11-50 employees · Food and beverage

United Kingdom

5.0

3 Aug 2026

Powerful once you commit

The team adopted it without any training, which never happens, and the free tier got our whole sales team off spreadsheets at no cost. No complaints so far.

Pros

The team adopted it without any training, which never happens.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years16 found this helpful

Callum Okonkwo

Bookkeeper · 11-50 employees · IT services

LinkedIn verifiedUnited Kingdom

4.0

24 Jul 2026

Adopted with zero training

The team adopted it without any training, which never happens, and the free tier got our whole sales team off spreadsheets at no cost. The jump from free to paid is steep once you need automation, but we live with it.

Pros

The team adopted it without any training, which never happens.

Cons

The jump from free to paid is steep once you need automation.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 3.0

Used for 6-12 months15 found this helpful

Richard Colquhoun

Owner · 1-10 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

4.0

21 Jul 2026

Adopted with zero training

The app marketplace connected to everything we already run. Only real gripe is that it is more platform than a small sales team needs.

Pros

The app marketplace connected to everything we already run.

Cons

It is more platform than a small sales team needs.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months20 found this helpful

Peter Adeyemi

Director · 1-10 employees · Fitness and leisure

United Kingdom

5.0

19 Jul 2026

One platform for sales and marketing

The free tier got our whole sales team off spreadsheets at no cost. The app marketplace connected to everything we already run.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 5.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months28 found this helpful

Mohammed Sinclair

Director · 1-10 employees · Fitness and leisure

United Kingdom

5.0

18 Jul 2026

Grew with us from free

Email tracking and sequences saved our reps real time, and having marketing and sales on one contact record ended two integrations. No complaints so far.

Pros

Email tracking and sequences saved our reps real time.

Cons

Marketing contacts pricing climbs as your database grows.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years1 found this helpful

Richard Nasir

Company secretary · 51-200 employees · IT services

LinkedIn verifiedUnited Kingdom

5.0

11 Jul 2026

Grew with us from free

Email tracking and sequences saved our reps real time, and the free tier got our whole sales team off spreadsheets at no cost. No complaints so far.

Pros

Email tracking and sequences saved our reps real time.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 2+ years32 found this helpful

Rachel Corrigan

Bookkeeper · 11-50 employees · Wholesale

LinkedIn verifiedUnited Kingdom

4.0

8 Jul 2026

Grew with us from free

Having marketing and sales on one contact record ended two integrations, and the team adopted it without any training, which never happens. It is more platform than a small sales team needs, but we live with it.

Pros

Having marketing and sales on one contact record ended two integrations.

Cons

It is more platform than a small sales team needs.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years20 found this helpful

Alan Cavendish

Owner · 1-10 employees · Fitness and leisure

United Kingdom

1.0

7 Jul 2026

One platform for sales and marketing

The cost crept up exactly as we became dependent on it. The jump from free to paid is steep once you need automation. Looking at alternatives.

Pros

The app marketplace connected to everything we already run.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 2.0
Value for money: 1.0
Customer service: 1.0
Functionality: 1.0

Used for 1-2 years17 found this helpful

Rebecca Cavendish

HR director · 1000+ employees · Recruitment

LinkedIn verifiedUnited Kingdom

3.0

7 Jul 2026

Watch the jump to paid

Mixed. The free tier got our whole sales team off spreadsheets at no cost, but the cost crept up exactly as we became dependent on it.

Pros

The free tier got our whole sales team off spreadsheets at no cost.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 3.0
Value for money: 3.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months24 found this helpful

James Nasir

Office manager · 11-50 employees · Recruitment

United Kingdom

4.0

7 Jul 2026

Adopted with zero training

Email tracking and sequences saved our reps real time. Only real gripe is that the cost crept up exactly as we became dependent on it.

Pros

Email tracking and sequences saved our reps real time.

Cons

The cost crept up exactly as we became dependent on it.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 3.0

Used for 2+ years30 found this helpful