FreshBooks

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Invoicing first accounting built for freelancers, agencies and service businesses

4.1Based on 261 reviews

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Ratings by dimension

Ease of use4.0
Value4.0
Support4.0
Features4.0

Rating distribution

5 stars
109
4 stars
95
3 stars
36
2 stars
18
1 star
3

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Verified reviews for FreshBooks

261 reviews matching your filters

Katie Begum

Payroll manager · 51-200 employees · Professional services

United Kingdom

4.0

13 Mar 2024

Ideal for billing by time

The invoicing gets us paid noticeably faster than our old system, and it is genuinely easy for someone who is not an accountant. It is lighter on proper bookkeeping than Xero or QuickBooks, but we live with it.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years9 found this helpful

Peter Quinn

Finance business partner · 501-1000 employees · IT services

LinkedIn verifiedUnited Kingdom

2.0

9 Mar 2024

Great for a service business

The American roots show in a few of the defaults, and the lower tiers cap billable clients and we hit that ceiling. It is genuinely easy for someone who is not an accountant, which is about the only positive.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

The American roots show in a few of the defaults.

Ease of use: 2.0
Value for money: 2.0
Customer service: 2.0
Functionality: 2.0

Used for Less than 6 months39 found this helpful

Eleanor Cavendish

Office manager · 11-50 employees · Hospitality

LinkedIn verifiedUnited Kingdom

4.0

8 Mar 2024

Ideal for billing by time

It is genuinely easy for someone who is not an accountant. Only real gripe is that it is lighter on proper bookkeeping than Xero or QuickBooks.

Pros

It is genuinely easy for someone who is not an accountant.

Cons

It is lighter on proper bookkeeping than Xero or QuickBooks.

Ease of use: 3.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years4 found this helpful

Neil Ashworth

Finance manager · 201-500 employees · Education

LinkedIn verifiedUnited Kingdom

5.0

8 Mar 2024

Perfect for a freelancer

Automated payment reminders mean I stopped chasing clients myself. Seeing when a client has opened an invoice is quietly useful.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years21 found this helpful

Ian Lockhart

Bookkeeper · 11-50 employees · Marketing and advertising

United Kingdom

5.0

5 Mar 2024

Easy, if light on bookkeeping

The invoicing gets us paid noticeably faster than our old system. Seeing when a client has opened an invoice is quietly useful.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 5.0

Used for 1-2 years34 found this helpful

Christopher Osei

Sole trader · 11-50 employees · Food and beverage

United Kingdom

5.0

4 Mar 2024

Ideal for billing by time

Seeing when a client has opened an invoice is quietly useful. Automated payment reminders mean I stopped chasing clients myself.

Pros

Seeing when a client has opened an invoice is quietly useful.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years12 found this helpful

Sarah Osei

Sole trader · 11-50 employees · Professional services

United Kingdom

5.0

25 Feb 2024

Great for a service business

Tracking billable time against a project and invoicing it is seamless, and it is genuinely easy for someone who is not an accountant. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years34 found this helpful

Alan Wexford

Finance manager · 51-200 employees · Property and lettings

United Kingdom

5.0

21 Feb 2024

Gets us paid faster

Tracking billable time against a project and invoicing it is seamless, and it is genuinely easy for someone who is not an accountant. No complaints so far.

Pros

Tracking billable time against a project and invoicing it is seamless.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for Less than 6 months1 found this helpful

Fiona Rhodes

Office manager · 1-10 employees · Recruitment

United Kingdom

4.0

21 Feb 2024

Gets us paid faster

The invoicing gets us paid noticeably faster than our old system. Only real gripe is that the lower tiers cap billable clients and we hit that ceiling.

Pros

The invoicing gets us paid noticeably faster than our old system.

Cons

The lower tiers cap billable clients and we hit that ceiling.

Ease of use: 5.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years4 found this helpful

Martin Trelawny

Practice manager · 1-10 employees · Retail

United Kingdom

5.0

19 Feb 2024

Perfect for a freelancer

Automated payment reminders mean I stopped chasing clients myself, and seeing when a client has opened an invoice is quietly useful. No complaints so far.

Pros

Automated payment reminders mean I stopped chasing clients myself.

Cons

The American roots show in a few of the defaults.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 2+ years27 found this helpful