BrightPay

Verified listing

The payroll software a huge share of UK accountants and bureaus actually run

4.1Based on 235 reviews

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Ratings by dimension

Ease of use4.0
Value3.9
Support4.0
Features4.0

Rating distribution

5 stars
104
4 stars
72
3 stars
34
2 stars
20
1 star
5

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Verified reviews for BrightPay

235 reviews matching your filters

Daniel Rhodes

Owner · 11-50 employees · Manufacturing

LinkedIn verifiedUnited Kingdom

4.0

6 May 2024

Auto enrolment done right

The batch processing saves our bureau hours every month, and the employee app stopped the constant requests for payslips. The new cloud pricing is less clear than the old desktop bands, but we live with it.

Pros

The batch processing saves our bureau hours every month.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months19 found this helpful

Eleanor Sandhu

HR manager · 201-500 employees · Professional services

United Kingdom

2.0

23 Apr 2024

Auto enrolment done right

Migrating years of desktop data took planning, and the move to cloud only meant relearning workflows we knew cold. We run forty client payrolls from one place and it never stumbles, which is about the only positive.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

Migrating years of desktop data took planning.

Ease of use: 2.0
Value for money: 3.0
Customer service: 2.0
Functionality: 2.0

Used for 6-12 months6 found this helpful

Amy Trelawny

Financial controller · 51-200 employees · Professional services

LinkedIn verifiedUnited Kingdom

5.0

16 Apr 2024

Cloud move aside, it is solid

Auto enrolment assessment and postponement are handled properly. Support actually understands payroll rather than reading a script.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 4.0
Value for money: 4.0
Customer service: 5.0
Functionality: 4.0

Used for Less than 6 months23 found this helpful

Charlotte Hargreaves

Finance manager · 51-200 employees · IT services

United Kingdom

4.0

13 Apr 2024

Cloud move aside, it is solid

We run forty client payrolls from one place and it never stumbles, and auto enrolment assessment and postponement are handled properly. The new cloud pricing is less clear than the old desktop bands, but we live with it.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 4.0
Value for money: 3.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years24 found this helpful

Olivia Kowalski

Practice manager · 11-50 employees · Professional services

United Kingdom

3.0

10 Apr 2024

Trusted by our whole practice

Mixed. We run forty client payrolls from one place and it never stumbles, but the new cloud pricing is less clear than the old desktop bands.

Pros

We run forty client payrolls from one place and it never stumbles.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months21 found this helpful

Robert Osei

Sole trader · 1-10 employees · Marketing and advertising

United Kingdom

3.0

2 Apr 2024

The bureau standard for a reason

Mixed. It is ready on day one of every new tax year without fail, but it is payroll only, so HR sits in a separate product.

Pros

It is ready on day one of every new tax year without fail.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 4.0
Value for money: 2.0
Customer service: 3.0
Functionality: 3.0

Used for Less than 6 months9 found this helpful

Daniel Begum

Practice manager · 1-10 employees · Education

United Kingdom

3.0

1 Apr 2024

Cloud move aside, it is solid

Mixed. The batch processing saves our bureau hours every month, but it is payroll only, so HR sits in a separate product.

Pros

The batch processing saves our bureau hours every month.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 2.0
Value for money: 3.0
Customer service: 4.0
Functionality: 3.0

Used for Less than 6 months6 found this helpful

Aisha Stroud

HR director · 501-1000 employees · Marketing and advertising

LinkedIn verifiedUnited Kingdom

5.0

27 Mar 2024

The bureau standard for a reason

Support actually understands payroll rather than reading a script. It is ready on day one of every new tax year without fail.

Pros

Support actually understands payroll rather than reading a script.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 6-12 months11 found this helpful

Rachel Thornley

Sole trader · 11-50 employees · Accounting

United Kingdom

5.0

17 Mar 2024

Trusted by our whole practice

Auto enrolment assessment and postponement are handled properly, and the employee app stopped the constant requests for payslips. No complaints so far.

Pros

Auto enrolment assessment and postponement are handled properly.

Cons

It is payroll only, so HR sits in a separate product.

Ease of use: 4.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 6-12 months29 found this helpful

Simon Cavendish

Director · 11-50 employees · Education

United Kingdom

4.0

16 Mar 2024

Handles our client payrolls

The batch processing saves our bureau hours every month. Only real gripe is that the new cloud pricing is less clear than the old desktop bands.

Pros

The batch processing saves our bureau hours every month.

Cons

The new cloud pricing is less clear than the old desktop bands.

Ease of use: 5.0
Value for money: 4.0
Customer service: 4.0
Functionality: 4.0

Used for Less than 6 months3 found this helpful