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Salesforce Sales Cloud

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The enterprise CRM standard, endlessly configurable and priced to match

4.1Based on 232 reviews
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Ratings by dimension

  • Ease of use4.0
  • Value3.9
  • Support4.0
  • Features3.9

Rating distribution

  • 5 stars101
  • 4 stars73
  • 3 stars35
  • 2 stars15
  • 1 star8

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Verified reviews for Salesforce Sales Cloud

232 reviews matching your filters

Mark Holloway

Finance manager · 201-500 employees · Healthcare

LinkedIn verifiedUnited Kingdom
4.0

7 Jul 2026

The ecosystem is unmatched

The reporting and forecasting are genuinely powerful, and there is almost nothing you cannot configure it to do. The real cost includes a consultant we did not budget for, but we live with it.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The real cost includes a consultant we did not budget for.

Ease of use
5.0
Value for money
5.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years16 found this helpful

Katie Colquhoun

Sole trader · 11-50 employees · Accounting

United Kingdom
5.0

6 Jul 2026

Powerful, and you pay for it

The reporting and forecasting are genuinely powerful. It scaled with us as our sales operation grew complex.

Pros

The reporting and forecasting are genuinely powerful.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use
5.0
Value for money
4.0
Customer service
5.0
Functionality
4.0
Used for Less than 6 months27 found this helpful

Adam Vaughan

Company secretary · 201-500 employees · Hospitality

United Kingdom
5.0

13 Jun 2026

The ecosystem is unmatched

The ecosystem means whatever we need to connect, someone built it, and it scaled with us as our sales operation grew complex. No complaints so far.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The real cost includes a consultant we did not budget for.

Ease of use
4.0
Value for money
5.0
Customer service
5.0
Functionality
5.0
Used for 6-12 months11 found this helpful

Paul Cavendish

Office manager · 1-10 employees · IT services

United Kingdom
3.0

10 Jun 2026

Scales to real complexity

Mixed. The ecosystem means whatever we need to connect, someone built it, but for a simple sales process it is far more than we needed.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

For a simple sales process it is far more than we needed.

Ease of use
3.0
Value for money
3.0
Customer service
3.0
Functionality
3.0
Used for 1-2 years25 found this helpful

Bethany Hargreaves

Finance manager · 201-500 employees · Marketing and advertising

United Kingdom
5.0

31 May 2026

Needs an admin to run well

The reporting and forecasting are genuinely powerful. The ecosystem means whatever we need to connect, someone built it.

Pros

The reporting and forecasting are genuinely powerful.

Cons

It needs ongoing administration or it becomes a mess.

Ease of use
4.0
Value for money
4.0
Customer service
5.0
Functionality
5.0
Used for Less than 6 months29 found this helpful

Ruth Marsden

Finance director · 501-1000 employees · Property and lettings

United Kingdom
2.0

29 May 2026

Scales to real complexity

For a simple sales process it is far more than we needed, and the real cost includes a consultant we did not budget for. The reporting and forecasting are genuinely powerful, which is about the only positive.

Pros

The reporting and forecasting are genuinely powerful.

Cons

For a simple sales process it is far more than we needed.

Ease of use
2.0
Value for money
2.0
Customer service
2.0
Functionality
2.0
Used for 1-2 years6 found this helpful

Kevin Osei

Payroll manager · 51-200 employees · Healthcare

LinkedIn verifiedUnited Kingdom
4.0

27 May 2026

Powerful, and you pay for it

Having a dedicated admin, it fits our process exactly. Only real gripe is that for a simple sales process it is far more than we needed.

Pros

Having a dedicated admin, it fits our process exactly.

Cons

For a simple sales process it is far more than we needed.

Ease of use
4.0
Value for money
4.0
Customer service
3.0
Functionality
4.0
Used for 1-2 years17 found this helpful

Helen Middleton

Owner · 1-10 employees · Logistics and transport

United Kingdom
4.0

27 May 2026

Configures to anything

The ecosystem means whatever we need to connect, someone built it, and having a dedicated admin, it fits our process exactly. For a simple sales process it is far more than we needed, but we live with it.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

For a simple sales process it is far more than we needed.

Ease of use
3.0
Value for money
4.0
Customer service
4.0
Functionality
3.0
Used for 1-2 years11 found this helpful

Fiona Stroud

Company secretary · 51-200 employees · Construction

LinkedIn verifiedUnited Kingdom
3.0

21 May 2026

The ecosystem is unmatched

Mixed. The reporting and forecasting are genuinely powerful, but the real cost includes a consultant we did not budget for.

Pros

The reporting and forecasting are genuinely powerful.

Cons

The real cost includes a consultant we did not budget for.

Ease of use
2.0
Value for money
3.0
Customer service
3.0
Functionality
4.0
Used for 2+ years20 found this helpful

Adam Corrigan

Owner · 1-10 employees · Education

United Kingdom
3.0

20 May 2026

Overkill for a small team

The ecosystem means whatever we need to connect, someone built it. That said, the cost climbs steeply once you are past the entry tier and for a simple sales process it is far more than we needed.

Pros

The ecosystem means whatever we need to connect, someone built it.

Cons

The cost climbs steeply once you are past the entry tier.

Ease of use
2.0
Value for money
3.0
Customer service
4.0
Functionality
4.0
Used for 6-12 months5 found this helpful