Capsule CRM

Verified listing

A simple, British built CRM with a genuinely free tier for very small teams

4.0Based on 286 reviews

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Ratings by dimension

Ease of use3.9
Value3.9
Support3.8
Features3.9

Rating distribution

5 stars
118
4 stars
92
3 stars
36
2 stars
25
1 star
15

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Verified reviews for Capsule CRM

286 reviews matching your filters

Michael Patel

Founder · 11-50 employees · Education

LinkedIn verifiedUnited Kingdom

4.0

10 Jul 2026

Just enough CRM

No consultant, no lengthy setup, just a working CRM, and the Xero integration keeps sales and finance in step. Not built for a complex sales operation, but we live with it.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

Not built for a complex sales operation.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for 6-12 months29 found this helpful

Simon Ashworth

Operations manager · 201-500 employees · Hospitality

United Kingdom

4.0

7 Jul 2026

Simple and everyone uses it

The free tier let us start without spending a penny. Only real gripe is that not built for a complex sales operation.

Pros

The free tier let us start without spending a penny.

Cons

Not built for a complex sales operation.

Ease of use: 3.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 2+ years39 found this helpful

Alan Sandhu

Office manager · 1-10 employees · IT services

United Kingdom

4.0

3 Jul 2026

UK built and it shows

No consultant, no lengthy setup, just a working CRM, and being UK built, support understands our context. The contact limits on lower tiers come up faster than expected, but we live with it.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 4.0
Value for money: 5.0
Customer service: 4.0
Functionality: 4.0

Used for 1-2 years5 found this helpful

Priya Kowalski

Office manager · 1-10 employees · Manufacturing

United Kingdom

5.0

27 Jun 2026

Perfect for a small team

It is simple enough that everyone actually uses it, and the Xero integration keeps sales and finance in step. No complaints so far.

Pros

It is simple enough that everyone actually uses it.

Cons

Not built for a complex sales operation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 2+ years31 found this helpful

Aisha Pemberton

Director · 1-10 employees · Veterinary

United Kingdom

3.0

24 Jun 2026

Free tier got us started

It is simple enough that everyone actually uses it. That said, the contact limits on lower tiers come up faster than expected and not built for a complex sales operation.

Pros

It is simple enough that everyone actually uses it.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 3.0
Value for money: 4.0
Customer service: 3.0
Functionality: 2.0

Used for 2+ years3 found this helpful

Richard Pemberton

Founder · 11-50 employees · Charity and non-profit

LinkedIn verifiedUnited Kingdom

5.0

18 Jun 2026

Just enough CRM

The Xero integration keeps sales and finance in step. The free tier let us start without spending a penny.

Pros

The Xero integration keeps sales and finance in step.

Cons

Not built for a complex sales operation.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 5.0

Used for 1-2 years31 found this helpful

Andrew Ferreira

HR manager · 51-200 employees · Manufacturing

United Kingdom

4.0

18 Jun 2026

Free tier got us started

No consultant, no lengthy setup, just a working CRM. Only real gripe is that the contact limits on lower tiers come up faster than expected.

Pros

No consultant, no lengthy setup, just a working CRM.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 4.0
Value for money: 4.0
Customer service: 3.0
Functionality: 5.0

Used for 6-12 months18 found this helpful

Adam Whitfield

Sole trader · 1-10 employees · Recruitment

United Kingdom

5.0

16 Jun 2026

UK built and it shows

The Xero integration keeps sales and finance in step. No consultant, no lengthy setup, just a working CRM.

Pros

The Xero integration keeps sales and finance in step.

Cons

Marketing automation is light, we run that separately.

Ease of use: 4.0
Value for money: 4.0
Customer service: 4.0
Functionality: 5.0

Used for Less than 6 months24 found this helpful

Nicola Baptiste

Sole trader · 11-50 employees · Education

LinkedIn verifiedUnited Kingdom

5.0

15 Jun 2026

Just enough CRM

It is simple enough that everyone actually uses it. Being UK built, support understands our context.

Pros

It is simple enough that everyone actually uses it.

Cons

The contact limits on lower tiers come up faster than expected.

Ease of use: 5.0
Value for money: 5.0
Customer service: 5.0
Functionality: 4.0

Used for 1-2 years25 found this helpful

Eleanor Vaughan

Practice manager · 11-50 employees · Recruitment

United Kingdom

3.0

13 Jun 2026

Free tier got us started

Mixed. The Xero integration keeps sales and finance in step, but marketing automation is light, we run that separately.

Pros

The Xero integration keeps sales and finance in step.

Cons

Marketing automation is light, we run that separately.

Ease of use: 3.0
Value for money: 3.0
Customer service: 3.0
Functionality: 3.0

Used for 6-12 months3 found this helpful